New consumer profile demands innovative customer support.

New consumer profile demands innovative customer support.

New consumer profile demands innovative customer support. New consumer profile demands innovative customer support The finance sector is going through one of those transformation moments, certainly one of the most paradigm shifts in centuries. Not long ago, it was...
Enterprise Service Bus

Enterprise Service Bus

Enterprise Service Bus Mobile Telecom Company Main Challenges Work with multidisciplinary teams to integrate a wide range of heterogeneous IT environments; Meet an increasing demand to streamline processes involving several systems; Handle a large volume of...
Global IT and telecommunications service provider

Global IT and telecommunications service provider

Global IT and telecommunications service provider Service Management dashboard Main Challenges Provide tools to monitor the quality of service Be able to filter data and geographically locate network faults and performance issues Be able to build and show indicators...
Customer care automation and management

Customer care automation and management

Customer care automation and management Multinational insurance service company Main Challenges Improve call center productivity, reducing Average Call Duration (ACD) and Mean Time to Resolve (MTTR) Business process optimization and automation Telephony cost reduction...
Asset Management

Asset Management

Asset Management Acquirer Company Main Challenges Consolidate POS lifecycle management on a single platform Service Center unification: handle customer requests and work orders, support the end-to-end process from request opening to closure, including the integration...