Automation

Optimize resources allocation, standardize actions, reduce errors and improve operations productivity, control and visibility.

Speed up manual tasks by using technologies that automatically collect and process data, act directly on operational processes and minimize the need for human intervention.

Benefits

  • Guaranteed effectiveness and agility in handling problems through more agile operations
  • Greater reliability and control of daily activities
  • Risks mitigation and knowledge management
  • Standardized actions execution for incidents resolution
  • Reduced operational costs through automation and resources optimization
  • Improved customer service quality perception
  • Free up time to more organic business activities

KEY SUCCESS FACTORS

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PROCESSES

To identify and prioritize bottlenecks and management issues, operational control and execution experienced by the company.

TOOLS

To select technologies that have high level of adherence to the company’s process enabling operational activities automation.

PEOPLE

To educate and motivate employees to use processes and tools in the best possible way.

CONTINUOUS IMPROVEMENT

To focus on service continuous improvement and operational costs reduction through automation.

Differentiators

  • Large number of qualifications and certifications on IBM and BMC automation technologies.
  • Skilled professionals with advisory profile in IT and Telecom market best practices and models – such as eTOM and ITIL, including ITIL Foundation and Intermediate certifications.
  • Modern methodologies to implement automation projects combined with traditional and agile approaches as well as Lean and DevOps practices.

Where We Operate

Proven experience implementing solutions in automation, management and operational activities control:

Service Management

Main ITIL processes management such as incidents, services request, problems, changes and service level.

Decision rules management

Billing and commissioning calculation, incident treatment group prioritization and assignment.

Assets Management

Lifecycle management, preventive and corrective maintenance service orders.

Process Orchestration

Network and systems preventive and corrective activities including equipment configuration and services provisioning.

Network and Systems Management

Network and systems components discovery and monitoring with events correlation and enrichment.

Need More Information?

Call us

+1 (305) 424 8946

Email

info@icarotech.com

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info@icarotech.com

+1 305 424-8946