Cases
We are a technology company specialized in management and analytics solutions for intelligent operations through software and professional services.Process Mining and the Fourth Industrial Revolution
We are very fortunate to witness (and take part in?) the 4th industrial revolution. Exciting times we live in! Instead of steam engines…
Process Mining Empowering Customer Journey Analytics in the Service Industry
In this session we presented process mining techniques applied to customer journey…
COOs & CTOs: run to the hills!
In the financial segment, digital transformation and blockchain seem to be an earthquake followed by a tsunami.
MWC 2017 Days 3 and 4 – Seven Trends and a Missing Link
MWC 2017 kept the same pace as it started. Fast and Superlative.
MWC 2017 Days 1 and 2 – A new road
Last year, we faced the reality of IoT, with the change on the MWC landscape where CSPs and traditional telecommunication…
Why DevOps and Analytics matter to Telco Operations
This may sound “cliche”, but the world is indeed becoming more digital. Mobile technologies, machine learning algorithms, cloud, social medias and blockchain are reshaping society and the world economy. The likes of Uber and Airbnb are reinventing well-established...
Operational and Quality of Service Improvements Through Advanced Analytics
Global Mobile Carrier
Reduce Operational Costs
Data Center Provider
Incident Management and Automation
Multinational Mobile Telecom Carrier
New consumer profile demands innovative customer support.
New consumer profile demands innovative customer support The finance sector is going through one of those transformation moments, certainly one of the most paradigm shifts in centuries. Not long ago, it was unimaginable to have access to certain pieces of information...
Enterprise Service Bus
Mobile Telecom Company
Global IT and telecommunications service provider
Service Management dashboard
Customer care automation and management
Multinational insurance service company
Asset Management
Acquirer Company
Identity and Access Management
401K and Insurance Company
Consultancy for operational cost reduction
Data Center Company
Cognitive Dashboards using IBM Watson
Cognitive Dashboards using IBM Watson
Operational and Network Quality Improvements
Global Mobile Carrier
From London to Rio: Real-time High-volume Network Management
Case British Telecom Case British Telecom CLICK TO WATCH Subscribe to Icaro Tech's newsletter to receive our latest news. <form action="//icarotech.us7.list-manage.com/subscribe/post?u=0398d857aa6b1d874e6fc8836&id=4b56bd18f1" method="post"...
Operational and network quality improvements
Trinidad and Tobago largest Communications Service Provider
Balance Costs and Make an Effective Management of Suppliers Using Operational Efficiency Management
To promote the balance between costs associated with third-party management and developing an effective supplier management process is key for companies with a significant suppliers’ portfolio. Rigid SLAs full of penalty clauses may be effective in the short term, but...
Paving the way to smarter maintenance with a cutting-edge asset management solution from IBM
With help from IBM Premier Business Partner Icaro Tech, Supremo Secil Cimentos deployed an asset management solution that improves maintenance planning, helping to make its production lines safer and more productive than ever before. Business challenge When Supremo...
Reduce fines due to SLA breaches
Global Communications Service Provider
Customer Billing Automation
Multinational Assurance Company (Care Services)
Data and Telephony SLAs Verification
Financial Company
Calculation of penalties for non-compliances associated with SLAs with maintenance and field service providers
Communication Service Provider
Management and automation of variable income
Retail Company
Fault and service management applied to broadband company
Broadband Company
Learn how ABPD helps managers to automatically discover process flows, inefficiencies and bottlenecks
Gartner has recently raised to “high” its evaluation about benefits obtained by this technique, aimed at cost reduction and process optimization The world's leading information technology research and advisory company, Gartner has recently introduced a new acronym...
Operations Automation through an Orchestrator
Multinational mobile and fixed-line carrier
Intelligent Operations
Icaro Tech uses the power of knowledge and information technology to bring intelligence to operations that support the global ecosystem.
We strongly believe in Intelligent Operations being essential for greater team efficiency and companies profitability.

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