Asset Management

Acquirer Company

Main Challenges

  • Consolidate POS lifecycle management on a single platform
  • Service Center unification: handle customer requests and work orders, support the end-to-end process from request opening to closure, including the integration with 3rd-party field service providers.
  • Supply Chain management: contract management, receivables and parts movement.
  • Implement an inventory control solution.

Implemented Solution

Integration of all asset, service, contract, inventory and supply chain processes on a centralized platform using IBM Maximo EAM

Achieved Results

  • Better asset traceability and fraud reduction
  • Improved customer support interface, with standardized procedures that brings much more agility to all Service Center agents
  • Standardized communication with 3rd-party field service providers
  • Higher asset availability
  • Standardized SLAs with more efficient policies applied to field operations, in order to select the best 3rd-party field service provider for each request

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