Asset Management
Acquirer Company
Main Challenges
- Consolidate POS lifecycle management on a single platform
- Service Center unification: handle customer requests and work orders, support the end-to-end process from request opening to closure, including the integration with 3rd-party field service providers.
- Supply Chain management: contract management, receivables and parts movement.
- Implement an inventory control solution.
Implemented Solution
Integration of all asset, service, contract, inventory and supply chain processes on a centralized platform using IBM Maximo EAM
Achieved Results
- Better asset traceability and fraud reduction
- Improved customer support interface, with standardized procedures that brings much more agility to all Service Center agents
- Standardized communication with 3rd-party field service providers
- Higher asset availability
- Standardized SLAs with more efficient policies applied to field operations, in order to select the best 3rd-party field service provider for each request
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