Consultancy for operational cost reduction

Implemented Solution

• Traditional consultancy techniques – such as interviews and gap analysis – were applied together with advanced analytics, supported by Icaro Tech products
• Process analysis over peak periods, definition of methods and key indicators, performance offenders identification, management best practices and root cause analysis
• Use of machine learning algorithms to identify the most common characteristics of incidents violating SLAs, and highlight insights to the operations area
• Identification of opportunities to increase efficiency, such as process improvement and staff reduction
• KPIs definition and measurement, research of standard market metrics used to establish benchmark

Achieved Results

• More than two dozen different operational efficiency benefits were identified and supported by real data to improve the decision-making process that defined which actions should be prioritized and implemented
• Creation of an action plan that included all identified improvement items, classified by short and long term priorities