Consultancy for operational cost reduction

Data Center Company

Main Challenges

  • Identify bottlenecks in IT daily operations for a relevant Data Center player
  • Gain efficiency to help a business sustainable growth while keeping technical staff unchanged

Implemented Solution

  • Traditional consultancy techniques – such as interviews and gap analysis – were applied together with advanced analytics, supported by Icaro Tech products
  • Process analysis over peak periods, definition of methods and key indicators, performance offenders identification, management best practices and root cause analysis
  • Use of machine learning algorithms to identify the most common characteristics of incidents violating SLAs, and highlight insights to the operations area
  • Identification of opportunities to increase efficiency, such as process improvement and staff reduction
  • KPIs definition and measurement, research of standard market metrics used to establish benchmark


Achieved Results

  • More than two dozen different operational efficiency benefits were identified and supported by real data to improve the decision-making process that defined which actions should be prioritized and implemented
  • Creation of an action plan that included all identified improvement items, classified by short and long term priorities



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