Customer Billing Automation
Multinational Assurance Company (Care Services)
Main Challenges
- Estimate customer billing rates processing over 80 million registries;
- Generate inputs to prove and contest billing information to customers
- Standardize and centralize all business rules for customer billing considering several different arrangements and specific agreements.
Implemented Solution
- Create an administrative / end-user Portal to manage customer billing and provided appointments
- Implement IBM Operational Decision Manager (ODM) to ascertain billing rates to each customer based on specific agreement rules.
Achieved Results
- Process time reduced to 40 minutes considering a total of 9 million registers;
- Revenue increase due to an homogeneously data processing and handling
- Visibility and traceability of billing information leads to analytical and management reports to financial control.
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