Customer Billing Automation

Multinational Assurance Company (Care Services)

Main Challenges

  • Estimate customer billing rates processing over 80 million registries;
  • Generate inputs to prove and contest billing information to customers
  • Standardize and centralize all business rules for customer billing considering several different arrangements and specific agreements.

Implemented Solution

  • Create an administrative / end-user Portal to manage customer billing and provided appointments
  • Implement IBM Operational Decision Manager (ODM) to ascertain billing rates to each customer based on specific agreement rules.


Achieved Results

  • Process time reduced to 40 minutes considering a total of 9 million registers;
  • Revenue increase due to an homogeneously data processing and handling
  • Visibility and traceability of billing information leads to analytical and management reports to financial control.


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