Data and Telephony SLAs Verification

Financial Company

Description

  • Monitoring the communications services (data and telephony) integrated with service management platforms
  • Services performance analyses and SLAs compliance checking based on contractual rules
  • Calculation of bonuses and fines depending on SLA compliance or violation
  • Provider performance historical tracking and alerts triggered by SLAs violation
  • Provided services management reports

Solution

  • Parameterization of the contractual rules with data, voice and Wi-Fi communication service providers supported by IBM Operational Decision Manager tool
  • Integration with service management systems enabling transparent access to services information
  • Consolidation into a single SLAs verification mechanism, allowing adjustments to deviations and exceptions
  • Execution of contractual rules based on SLAs metrics to define bonuses and fines
  • Analytical report generation to assess service providers’ performance

 

Benefits

  • Stimulate supplier services improvement based on metrics and analyses, enabling cost reduction, service quality and availability improvements
  • Processed data and achieved results history and traceability
  • More agile contractual and business rules maintenance
  • Better assertiveness during supplier billing processes

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