Data and Telephony SLAs Verification
Financial Company
Description
- Monitoring the communications services (data and telephony) integrated with service management platforms
- Services performance analyses and SLAs compliance checking based on contractual rules
- Calculation of bonuses and fines depending on SLA compliance or violation
- Provider performance historical tracking and alerts triggered by SLAs violation
- Provided services management reports
Solution
- Parameterization of the contractual rules with data, voice and Wi-Fi communication service providers supported by IBM Operational Decision Manager tool
- Integration with service management systems enabling transparent access to services information
- Consolidation into a single SLAs verification mechanism, allowing adjustments to deviations and exceptions
- Execution of contractual rules based on SLAs metrics to define bonuses and fines
- Analytical report generation to assess service providers’ performance
Benefits
- Stimulate supplier services improvement based on metrics and analyses, enabling cost reduction, service quality and availability improvements
- Processed data and achieved results history and traceability
- More agile contractual and business rules maintenance
- Better assertiveness during supplier billing processes
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