Global IT and telecommunications service provider

Service Management dashboard

Main Challenges

  • Provide tools to monitor the quality of service
  • Be able to filter data and geographically locate network faults and performance issues
  • Be able to build and show indicators based on data coming from different sources/platforms

Implemented Solution

Implementation of a control panel using Icaro Tech’s Advanced Dashboards solution
dashboard

Achieved Results

  • First version implemented and approved by customer in two weeks
  • Better positioning against competition by offering a real time dashboard of contracted services
  • More transparency in the relationship and greater services visibility

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