Operational and network quality improvements

Trinidad and Tobago largest Communications Service Provider

Main Objectives

Reduce unavailability times and improve quality of service

Icaro Tech Dash Analytics

An infrastructure problem was identified by correlating data from two services that shared infrastructure (IPTV and Broadband).

  • Performance data from IPTV set-top-boxes showed degradation around 7pm.
  • It was identified the same symptom in the Broadband data.
  • As there were more specific location information from IPTV, the infrastructure issue could be narrowed.

IPTV Service degradation around 7 PM


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