Reduce fines due to SLA breachesGlobal Communications Service Provider
Identify customer site key offenders to focus on monitoring/resolving their faults with higher priority, therefore reducing fines substantially.
Icaro Tech Dash Analytics with IBM Pure Data for Analytics.
Key customer sites to watch were identified and easily tracked
- Lower priority sites with high unavailability times;
- High priority sites with low unavailability times (but high fines per time of unavailability).
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