Reduce fines due to SLA breaches

Global Communications Service Provider

Main Objectives

Identify customer site key offenders to focus on monitoring/resolving their faults with higher priority, therefore reducing fines substantially.

Solution
Icaro Tech Dash Analytics with IBM Pure Data for Analytics.

Results
Key customer sites to watch were identified and easily tracked

  • Lower priority sites with high unavailability times;
  • High priority sites with low unavailability times (but high fines per time of unavailability).

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