Reduce fines due to SLA breaches

Global Communications Service Provider

Main Objectives

Identify customer site key offenders to focus on monitoring/resolving their faults with higher priority, therefore reducing fines substantially.

Icaro Tech Dash Analytics with IBM Pure Data for Analytics.

Key customer sites to watch were identified and easily tracked

  • Lower priority sites with high unavailability times;
  • High priority sites with low unavailability times (but high fines per time of unavailability).


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