Reduce Operational Costs

Data Center Provider

Main Objectives

 

Identify gaps in tools, processes and people, to optimize team efforts, reducing team headcount and focusing on main issues.

Main Objectives
Identify gaps in tools, processes and people, to optimize team efforts, reducing team headcount and focusing on main issues.

Solution
Icaro Dash Analytics

Results

  • Found out that recurring manual activities were very expensive to operations. For instance, disk space shortages could be better monitored and mitigated;
  • Process improvements were recommended; for instance, better identification of the corresponding Operating System, avoiding transfers to groups which do not handle the issue OS.

Data analysis made evident that some incidents had seasonal recurring patterns. As there was no visibility about this, operators could have the same issue every same weekday, and as they started working on the issue it could have been already finished (for example, 100% CPU every Monday morning for 1 hour).

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