Reduce Operational Costs Data Center Provider Main Objectives Identify gaps in tools, processes and people, to optimize team efforts, reducing team headcount and focusing on main issues. DOWNLOAD Main Objectives Identify gaps in tools, processes and people, to...
Incident Management and Automation Multinational Mobile Telecom Carrier Main Challenges How to centralize, manage and visualize incident creation rules for automated alarms? How to increase critical incident handling assertiveness? How to enhance service availability?...
Enterprise Service Bus Mobile Telecom Company Main Challenges Work with multidisciplinary teams to integrate a wide range of heterogeneous IT environments; Meet an increasing demand to streamline processes involving several systems; Handle a large volume of...
Global IT and telecommunications service provider Service Management dashboard Main Challenges Provide tools to monitor the quality of service Be able to filter data and geographically locate network faults and performance issues Be able to build and show indicators...
Customer care automation and management Multinational insurance service company Main Challenges Improve call center productivity, reducing Average Call Duration (ACD) and Mean Time to Resolve (MTTR) Business process optimization and automation Telephony cost reduction...
Asset Management Acquirer Company Main Challenges Consolidate POS lifecycle management on a single platform Service Center unification: handle customer requests and work orders, support the end-to-end process from request opening to closure, including the integration...
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