Identity and Access Management

Identity and Access Management

Identity and Access Management 401K and Insurance Company Main Challenges Implement a new process for identity and access management Automate the identity and access management process Prevent unauthorized access, information leakage and fraud Effectively manage the...
Consultancy for operational cost reduction

Consultancy for operational cost reduction

Consultancy for operational cost reduction Data Center Company Main Challenges Identify bottlenecks in IT daily operations for a relevant Data Center player Gain efficiency to help a business sustainable growth while keeping technical staff unchanged DOWNLOAD...
Operational and Network Quality Improvements

Operational and Network Quality Improvements

Operational and Network Quality Improvements Global Mobile Carrier Main Objectives Improve operational efficiency and quality of service. DOWNLOAD Solution Icaro Tech Dash Analytics Results It was identified that the number of transfers, followed by the defective...
Operational and network quality improvements

Operational and network quality improvements

Operational and network quality improvements Trinidad and Tobago largest Communications Service Provider Main Objectives Reduce unavailability times and improve quality of service DOWNLOAD Solution Icaro Tech Dash Analytics Results An infrastructure problem was...
Reduce fines due to SLA breaches

Reduce fines due to SLA breaches

Reduce fines due to SLA breaches Global Communications Service Provider Main Objectives Identify customer site key offenders to focus on monitoring/resolving their faults with higher priority, therefore reducing fines substantially. DOWNLOAD Solution Icaro Tech Dash...
Customer Billing Automation

Customer Billing Automation

Customer Billing Automation Multinational Assurance Company (Care Services) Main Challenges Estimate customer billing rates processing over 80 million registries; Generate inputs to prove and contest billing information to customers Standardize and centralize all...