Process Mining Empowering Customer Journey Analytics in the Service Industry In this session we presented process mining techniques applied to customer journey analytics, and the benefits to the telecommunications industry. If you would like to go one step further and...
COOs & CTOs: run to the hills! In the financial segment, digital transformation and blockchain seem to be an earthquake followed by a tsunami. They promise to leave no stone unturned. Survival (and triumph) is for those who run to the hills in time. I am writing...
MWC 2017 Days 3 and 4 – Seven Trends and a Missing Link MWC 2017 kept the same pace as it started. Fast and Superlative. For those who were not there, some facts to provide the overall idea: 108,000 attendees from 208 countries and territories, and over 2,300...
MWC 2017 Days 1 and 2 – A new road Finally, after one year, we are back to Barcelona, the Mobile World capital. Last year, we faced the reality of IoT, with the change on the MWC landscape where CSPs and traditional telecommunication vendors shared the stage and show...
Why DevOps and Analytics matter to Telco Operations This may sound “cliche”, but the world is indeed becoming more digital. Mobile technologies, machine learning algorithms, cloud, social medias and blockchain are reshaping society and the world economy. The likes of...
Operational and Quality of Service Improvements Through Advanced Analytics Global Mobile Carrier Main Objectives Find non-trivial mobile network fault patterns, allowing higher efficiency and effectiveness on handling those faults; Identify time to resolve/SLA key...
Recent Comments