CHATBOT

THE COMMUNICATION OF YOUR COMPANY
IN THE COGNITION ERA

WE STEPPED IN THE COGNITION ERA WITH THE ADVANCE OF ARTIFICIAL INTELLIGENCE

The dilemma of all companies is to balance the constant search for operational efficiency and keep the quality of the service provided.
There is a need for a highly qualified communication channel to grant satisfaction to customers and to provide assertive and agile information.

ONE OF THE MOST DISRUPTIVE TECHNOLOGIES

GET TO KNOW THE CHATBOT

A Chatbot is a software that simulates human aspects to keep conversations with people – by text or voice. The innovation relies on interacting in a way that people seems to be chatting with people and not with a robot.

CATEGORIES OF CHATBOTS

VIRTUAL CUSTOMER ASSISTANTS – VCA

Companies can benefit from VCAs using them as their end customer interface on multiple channels such as websites, mobile apps, and Facebook Messenger – available 24x7 with standardized answers.

VIRTUAL EMPLOYEE ASSISTANTS – VEA

Achieve the maximum potential of your employees by giving them more information and a powerful tool to streamline communication and improve their utilization in more valuable tasks.

how it works

i

SET

Establish conversational baseline

+

COACH

Teach questions and provide answers

I

Execute

Put it to run and collect new inputs

Z

IMPROVE

Continuously improve answer levels

ICARO TECH IS A CHATBOT SPECIALIST AND USES THE BEST-OF-BREED MARKET TECHNOLOGY: IBM WATSON

COGNITIVE TECHNOLOGIES INCLUDES

IBM Cloud

IBM Watson Assistant

IBM NATURAL LANGUAGE CLASSIFIER

IBM LANGUAGE TRANSLATOR

IBM DISCOVERY

BENEFITS

EFFECTIVENESS

Reduced time to identify problem root causes and troubleshoot

EFFICIENCY

Real-time, online and 24×7 assistance

USER-FRIENDLY

customizable interface

ASSERTIVENESS

Reduced human effort on user/customer assistance

PRODUCTIVITY

Increased call center service speed, responsiveness and effectiveness

EFFECTIVENESS

Reduced time to identify problem root causes and troubleshoot

EFFICIENCY

Real-time, online and 24×7 assistance

USER-FRIENDLY

customizable interface

ASSERTIVENESS

Reduced human effort on user/customer assistance

Aumento

da velocidade, capacidade de resposta e efetividade do atendimento do call center

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+ 1 (305) 424 8946

Email:

info@icarotech.com

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+1 305 424-8946