FINANCELearn how Icaro Tech can help finance companies with intelligence operations.
Fast-paced digital transformation directly impacts the finance industry.
To manage services and operational performance in a more efficient way and to reduce cost are two key elements to be competitive in a new market defined by Fintechs and other newcomers.
Service Management In The Digital Era
Be ready to the digital transformation: faster innovation cycles, new application consumption models, new business support metrics, Bimodal IT and DevOps.
Operational Efficiency Management
Operational Efficiency Management enables your business to gain assertiveness with your suppliers, achieve an improved view of service delivery performance and avoid undue expenses.
Cognitive Dashboards enable you to interact using natural language and respond with graphics and filtered views following a textual request expressed by the user.
Technology is the fundamental cornerstone for the finance industry. The digital transformation of financial services is happening due to a transition on the customer behavior and the maximization of benefits generated for all those who participate in the process.
An Integrated Management Framework provides the main support to help you assure services availability and performance, contributing to operational efficiency, customer satisfaction, compliance and innovation, cost reduction and revenue maximization.
Be ready for faster innovation cycles, new application consumption models, new business support metrics, Bimodal IT and DevOps.
OPERATIONAL EFFICIENCY MANAGEMENT
To make Acquirers, Banks, Insurance Companies and Fintechs operations more intelligent, we developed a solution focused on third-party service management, including:
- Data communication services
- Customer Services (call center, service desk, field services etc.)
- Logistics and equipment maintenance (ATMs, POSs, chips-OS etc.)
- Cash and documents transportation
- Balance associated costs with control and get a more effective agreement management
- Automate metrics, KPIs and analytics information generation on top of rendered services
- Compare real versus SLAs performance
- Accurately determine the amount due to suppliers including penalty fees and bonuses
The new digital era asks for new interaction mechanisms. On the one hand, it highlights the importance of dashboards as a summarized model of more complex realities; in the other hand, it recognizes the use of natural language as the easiest input interface for humans.
Cognitive dashboards gets the best of both worlds. They interact using natural language and respond with graphics and filtered views following the textual request expressed by the user.
Based on IBM Watson and Advanced Dashboards technologies, users can ask questions in proficient english and get immediate answers in the form of contextualized dashboards as following:
Answer questions such as:
What are the three most profitable products in my investment portfolio?
How many customers are in line for call center service?
How many incidents are handled?
Which incidents generates major financial losses?
How many technical teams are currently available for support in the New York City area?
IDENTITY AND ACCESS MANAGEMENT
CUSTOMER CARE AUTOMATION AND MANAGEMENT
Want to learn more how our solutions could help the Finance operations be more intelligent?
+1 (305) 424 8946
Subscribe to Icaro Tech's newsletter to receive our latest news.