Managed Services

Keep up with the ever growing pace of changes while complying with more agressive service level agreements.

Icaro Tech’s Managed Services portfolio has everything you need to support and evolve your business in a robust and resilient way, without sacrificing agility or flexibility.

Challenge

The ever growing IT infrastructure complexity is challenged by the business need to incorporate new changes into production on a rapid rate. This imposes the ultimate challenge: maximize service availability while introducing new functionalities in the solution.

How we do it

Our modular and incremental portfolio allow customers to gradually select what they want based on specific needs and convenience.

DIFFERENTIALS

Expertise & Context

First level support is performed directly by certified engineers, with context and knowledge of the customer solution

Multidisciplinary Teams

Our team skills go beyond just products – a multitude of experts go from operating systems to databases and much more

Proactive Model

Breaking the reactive support model paradigm of only responding to customers’ requests.

Z

Preventive Maintenance and Monitoring

Periodic health status checks and real time monitoring guarantee a working solution at all times

ITIL-based Support Process

100% internally developed support processes based on ITIL best practices and industry standards

Interface with the software provider

We take care of interfacing with 3rd-party software provider on your behalf

products

IT Service Management:
BMC Remedy ITSM

Fault Management:
IBM Netcool OMNIbus, IBM Netcool Impact

Configuration Management:
IBM TNCM, BMC Atrium CMDB

Network Discovery:
IBM TNM

Service Request Management:
BMC Remedy SRM

Orchestration:
BMC BAO

Asset Management:
IBM Maximo EAM

Business Rules Management:
IBM ODM

Accreditation

  • IBM Tivoli Netcool OMNIbus – Gold
  • IBM Tivoli Netcool Impact – Gold
  • IBM Tivoli Network Manager IP Edition – Gold
  • IBM Network and Service Assurance Solution – Gold

Certifications

  • Scrum Master Certified Professionals
  • PMPs Certified Professionals
  • ITIL Expert Professionals
  • BMC Certified Professionals
  • 10+ technical BMC certifications
  • 100+ technical IBM certifications
  • IBM Netezza Solution Sales Professional v1
  • IBM Certified Designer – Cognos 10 BI Reports
  • IBM Cognos Business Intelligence Sales Professional v3
  • IBM Cognos Business Intelligence Sales Professional v2
  • IBM BigData Fundamentals Technical Professional v1
  • IBM Big Data and Analytics Sales Mastery v2
  • Professionals with MIT, John Hopkins and Stanford specialization courses

need more information?

Call us

+1 (305) 424 8946

Email

info@icarotech.com

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info@icarotech.com

+1 305 424-8946