Process Mining Empowering Customer Journey Analytics in the Service Industry
In this session we presented process mining techniques applied to customer journey analytics,
and the benefits to the telecommunications industry.
If you would like to go one step further and take a deep dive into the world of process mining along with advanced analytics and cognitive dashboards, we will be more than happy to guide you through it. Just drop us an email at email@example.com or call us anytime.
CURTA NOSSA PÁGINA
We are very fortunate to witness (and take part in?) the 4th industrial revolution. Exciting times we live in! Instead of steam engines…
In the financial segment, digital transformation and blockchain seem to be an earthquake followed by a tsunami.
MWC 2017 kept the same pace as it started. Fast and Superlative.
Last year, we faced the reality of IoT, with the change on the MWC landscape where CSPs and traditional telecommunication…
This may sound “cliche”, but the world is indeed becoming more digital. Mobile technologies, machine learning algorithms, cloud, social medias and blockchain are reshaping society and the world economy. The likes of Uber and Airbnb are reinventing well-established...
New consumer profile demands innovative customer support The finance sector is going through one of those transformation moments, certainly one of the most paradigm shifts in centuries. Not long ago, it was unimaginable to have access to certain pieces of information...
Subscribe to Icaro Tech's newsletter to receive our latest news.