How to balance the costs associated with control and ensure contracts effective management?

Icaro Tech’s Operational Efficiency Management solution automates metrics, KPIs and contracted services analytical information generation. These data, metrics and indicators make it possible to compare the actual performance against Service Level Agreements (SLAs), determine precisely the amount due, any penalties or bonuses, and promote effective management towards service improvement.

Supported by IBM’s Operational Decision Manager, the solution generates inputs to validate and challenge the established values, helping improve the quality of third party services, reduce operating costs, and enables a more strategic role for contract managers.

The solution offers:

• Contractual and business rules parametrization
• Support for different types of services, based on service orders and measured by availability
• Operational data processing to generate metrics and key performance indicators
• Calculation of the monetary value associated with services execution
• Calculation of bonuses and fines related to SLAs compliance or violation
• Management and analytical reports generation
• Tracking charts generation