Operational Efficiency Management

To manage service providers, their performance and compliance to SLAs are challenges faced by every organization. Optimization and assertive cost control are key elements in the search for operational efficiency.

Operational Efficiency Management solution enables greater assertiveness in the relationship with your providers, enhanced view of the services performance and avoid improper costs.

How to balance the costs associated with control and ensure contracts effective management?

Icaro Tech’s Operational Efficiency Management solution automates metrics, KPIs and contracted services analytical information generation. These data, metrics and indicators make it possible to compare the actual performance against Service Level Agreements (SLAs), determine precisely the amount due, any penalties or bonuses, and promote effective management towards service improvement.

Supported by IBM’s Operational Decision Manager, the solution generates inputs to validate and challenge the established values, helping improve the quality of third party services, reduce operating costs, and enables a more strategic role for contract managers.

The solution offers:

  • Contractual and business rules parametrization
  • Support for different types of services, based on service orders and measured by availability
  • Operational data processing to generate metrics and key performance indicators
  • Calculation of the monetary value associated with services execution
  • Calculation of bonuses and fines related to SLAs compliance or violation
  • Management and analytical reports generation
  • Tracking charts generation

Contractual and business rules life cycle management,

change requests simulation and validation, governance policies support.

INDUSTRY APPLICATIONS:

Telecom

Field Services:
Installation and uninstallation, preventive and corrective maintenances

Logistics:
Store supply, equipment delivery and pickup from sites and houses

Retail banks

Branch service providers:
Maintenance, air conditioning, utilities, supplies

Logistics service providers and armored transport providers

Telecom services providers:
Communication services

Energy (Telecom)

Field Services:
Installation and uninstallation, preventive and corrective maintenances

Logistics:
Store supply, equipment delivery and pickup from sites and houses

Energy (Distribution)

Field Services:
Power cut and restoration, installation and uninstallation, preventive and corrective maintenances

Insurance / Assistance

Care service providers:
Towing, locksmith, motorcycle courier, ambulance, backup car, authorized auto repair shops.

Acquirer

Logistics:
Points of sale – POS, supplies, OS chips

Telecom providers:
Communication services

Retail STORES

Stores service providers:
Maintenance, air conditioning, utilities and supplies

Telecom services providers:

Communication services

Datacenters

Infrastructure providers:
HW & SW manufacturers, air conditioning, utilities and supplies

Telecom services providers:

Communication services

DASHBOARDS

cases

Calculation non-compliances penalties associated with SLAs for maintenance and field service providers

Data and Telephony SLAs Verification

need more information?

Call us

+1 (305) 424 8946

Email

info@icarotech.com

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info@icarotech.com

+1 305 424-8946