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Process Mining and the Fourth Industrial Revolution
We are very fortunate to witness (and take part in?) the 4th industrial revolution. Exciting times we live in! Instead of steam engines…
Process Mining Empowering Customer Journey Analytics in the Service Industry
In this session we presented process mining techniques applied to customer journey…
COOs & CTOs: run to the hills!
In the financial segment, digital transformation and blockchain seem to be an earthquake followed by a tsunami.
MWC 2017 Days 3 and 4 – Seven Trends and a Missing Link
MWC 2017 kept the same pace as it started. Fast and Superlative.
MWC 2017 Days 1 and 2 – A new road
Last year, we faced the reality of IoT, with the change on the MWC landscape where CSPs and traditional telecommunication…
Why DevOps and Analytics matter to Telco Operations
This may sound “cliche”, but the world is indeed becoming more digital. Mobile technologies, machine learning algorithms, cloud, social medias and blockchain are reshaping society and the world economy. The likes of Uber and Airbnb are reinventing well-established...
Operational and Quality of Service Improvements Through Advanced Analytics
Global Mobile Carrier
Reduce Operational Costs
Data Center Provider
Incident Management and Automation
Multinational Mobile Telecom Carrier
New consumer profile demands innovative customer support.
New consumer profile demands innovative customer support The finance sector is going through one of those transformation moments, certainly one of the most paradigm shifts in centuries. Not long ago, it was unimaginable to have access to certain pieces of information...
Enterprise Service Bus
Mobile Telecom Company
Global IT and telecommunications service provider
Service Management dashboard
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