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Process Mining and the Fourth Industrial Revolution

We are very fortunate to witness (and take part in?) the 4th industrial revolution. Exciting times we live in! Instead of steam engines…

Process Mining Empowering Customer Journey Analytics in the Service Industry

In this session we presented process mining techniques applied to customer journey…

COOs & CTOs: run to the hills!

In the financial segment, digital transformation and blockchain seem to be an earthquake followed by a tsunami.

MWC 2017 Days 3 and 4 – Seven Trends and a Missing Link

MWC 2017 kept the same pace as it started. Fast and Superlative.

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Why DevOps and Analytics matter to Telco Operations

Why DevOps and Analytics matter to Telco Operations

This may sound “cliche”, but the world is indeed becoming more digital. Mobile technologies, machine learning algorithms, cloud, social medias and blockchain are reshaping society and the world economy. The likes of Uber and Airbnb are reinventing well-established...

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New consumer profile demands innovative customer support.

New consumer profile demands innovative customer support.

New consumer profile demands innovative customer support The finance sector is going through one of those transformation moments, certainly one of the most paradigm shifts in centuries. Not long ago, it was unimaginable to have access to certain pieces of information...

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