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We are very fortunate to witness (and take part in?) the 4th industrial revolution. Exciting times we live in! Instead of steam engines…read more
In this session we presented process mining techniques applied to customer journey…read more
In the financial segment, digital transformation and blockchain seem to be an earthquake followed by a tsunami.read more
MWC 2017 kept the same pace as it started. Fast and Superlative.read more
Last year, we faced the reality of IoT, with the change on the MWC landscape where CSPs and traditional telecommunication…read more
This may sound “cliche”, but the world is indeed becoming more digital. Mobile technologies, machine learning algorithms, cloud, social medias and blockchain are reshaping society and the world economy. The likes of Uber and Airbnb are reinventing well-established...read more
New consumer profile demands innovative customer support The finance sector is going through one of those transformation moments, certainly one of the most paradigm shifts in centuries. Not long ago, it was unimaginable to have access to certain pieces of information...read more
Cognitive Dashboards using IBM Watsonread more
To promote the balance between costs associated with third-party management and developing an effective supplier management process is key for companies with a significant suppliers’ portfolio. Rigid SLAs full of penalty clauses may be effective in the short term, but...read more
With help from IBM Premier Business Partner Icaro Tech, Supremo Secil Cimentos deployed an asset management solution that improves maintenance planning, helping to make its production lines safer and more productive than ever before. Business challenge When Supremo...read more
Learn how ABPD helps managers to automatically discover process flows, inefficiencies and bottlenecks
Gartner has recently raised to “high” its evaluation about benefits obtained by this technique, aimed at cost reduction and process optimization The world's leading information technology research and advisory company, Gartner has recently introduced a new acronym...read more
It looks like old news, but the telecommunications industry is preparing for yet another structural change. And preparation will be even more intense this time. Laerte Sabino* In 2015, press and industry players discussed the 4G expansion while the rest of the world...read more
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