Resource Center

We are very fortunate to witness (and take part in?) the 4th industrial revolution. Exciting times we live in! Instead of steam engines…

In this session we presented process mining techniques applied to customer journey…

In the financial segment, digital transformation and blockchain seem to be an earthquake followed by a tsunami.

MWC 2017 kept the same pace as it started. Fast and Superlative.

Last year, we faced the reality of IoT, with the change on the MWC landscape where CSPs and traditional telecommunication…

This may sound “cliche”, but the world is indeed becoming more digital. Mobile technologies, machine learning algorithms, cloud, social medias and blockchain are reshaping society and the world economy. The likes of Uber and Airbnb are reinventing well-established...

New consumer profile demands innovative customer support The finance sector is going through one of those transformation moments, certainly one of the most paradigm shifts in centuries. Not long ago, it was unimaginable to have access to certain pieces of information...

Cognitive Dashboards using IBM Watson

To promote the balance between costs associated with third-party management and developing an effective supplier management process is key for companies with a significant suppliers’ portfolio. Rigid SLAs full of penalty clauses may be effective in the short term, but...

With help from IBM Premier Business Partner Icaro Tech, Supremo Secil Cimentos deployed an asset management solution that improves maintenance planning, helping to make its production lines safer and more productive than ever before. Business challenge When Supremo...

Gartner has recently raised to “high” its evaluation about benefits obtained by this technique, aimed at cost reduction and process optimization The world's leading information technology research and advisory company, Gartner has recently introduced a new acronym...

It looks like old news, but the telecommunications industry is preparing for yet another structural change. And preparation will be even more intense this time. Laerte Sabino* In 2015, press and industry players discussed the 4G expansion while the rest of the world...