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Process Mining and the Fourth Industrial Revolution

We are very fortunate to witness (and take part in?) the 4th industrial revolution. Exciting times we live in! Instead of steam engines…

Process Mining Empowering Customer Journey Analytics in the Service Industry

In this session we presented process mining techniques applied to customer journey…

COOs & CTOs: run to the hills!

In the financial segment, digital transformation and blockchain seem to be an earthquake followed by a tsunami.

MWC 2017 Days 3 and 4 – Seven Trends and a Missing Link

MWC 2017 kept the same pace as it started. Fast and Superlative.

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5 tips to become the COO of the Future

5 tips to become the COO of the Future

Historically, we think of an Operations executive as a professional who is always connected, have high resilience and is a crisis management specialist. Not rarely, he/she has two or more smartphones and knows every possible way to have them recharged. The reason...

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IBM Choice Award

IBM Choice Award

CAMPINAS, BRAZIL – February 11, 2015 – Icaro Tech, a company that specializes in management and analytics solutions for smarter operations, today announced it was named winner of an IBM Choice Award for Outstanding Business Partner, Latin America.

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