Metro Telecom Network Configuration Management

Mobile Telecom Company

Main Challenges

  • Maintain a sustainable network growth;
  • Support for new value-added services after a broadband internet provider acquisition;
  • Enable point-to-point circuits and customers’ services activation.

Implemented Solution

  • IBM Tivoli Netcool Configuration Manager (TNCM) implementation and configuration to maintain up-to-date copies of all devices configuration duly audited and controlled. IBM TNCM was also used to encapsulate network devices communication specific characteristics to other solutions;
  • Creation of a Service Portal to manage the automated circuits;
  • Compliance policies and reports development to monitor network configurations;
  • End-to-end automated solution integration, from ticket request to network provisioning;
  • Automatically import network equipment information into IBM TNCM;
  • Development of a customized Java module that creates and automatically updates network elements information by comparing the current inventory with IBM TNCM database.


Achieved Results

  • Cost reduction through new services enablement;
  • Network idle time reduction;
  • Increased control over network resources with less human intervention;
  • Increased metro networks activation scalability;
  • Processes standardization, optimization and automation.


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