Service Management In The Digital Era

Technology is the cornerstone of the Digital Era. Managing services efficiently contributes to innovation, customer satisfaction, operational efficiency and compliance, reducing costs and increased revenue generation.

Be ready to the digital transformation: faster innovation cycles, new application consumption models, new business support metrics, Bimodal IT and DevOps.

Our Integrated Framework Solution provides:

  • Services availability and IT infrastructure centralized view
  • Services monitoring from user’s perspective
  • Hybrid environment support (Data Centers & Cloud Computing)
  • Integration of several management tools
  • Improved use of resources with predictive analysis and performance with Analytics
  • Automatic alerts for specific groups take actions upon (operations, developers, customer relationship etc.)
  • Operations automation

Service Management In The Digital Era most common challenges:

  • Assure service availability and performance
  • Broaden situational awareness, proactivity and early issue detection
  • Reduce Time to Market – more flexibility to support new products and services
  • Optimize processes in order to reduce IT operational costs

DIFFERENTIATORS

Technical Expertise

100+certifications in service management (ITIL, COBIT), network and systems management, and project development and management (PMPs, Scrum)

Proven Delivery Process

100+ implemented success projects in network, systems and services management, automation and analytics.

Cutting Edge Technology

Strategic partnership with IBM, BMC, ClickSoftware and Qlik, and proprietary products focused in Intelligent Operations.

INTEGRATED FRAMEWORK

An integrated management proposal aiming operational efficiency, reduction of costs and quality of services.

cases

DATA AND TELEPHONY SLAS VERIFICATION

CALCULATION OF PENALTIES FOR NON-COMPLIANCES ASSOCIATED WITH SLAS WITH MAINTENANCE AND FIELD SERVICE PROVIDERS

need more information?

Call Us:

+1 305 424-8946

Email:

info@icarotech.com