Among the main pressures on IT business areas are: greater service availability, cost reduction and value to business.
Ícaro Technologies created a structure of best practices on IT Services Management, organized in packages that allow your organization to achieve progressive levels of maturity according to solid planning.
Greater service availability
- Quicker responses to incidents
- Prevention of problems
- Planning, approval and control of changes
- Assessment of service level and quality observed by the client
- Management of suppliers and contracts
- Support to corporate and IT governance
- Centralized management of configuration and assets
- Visibility of the impact of IT components on the business