Challenges

Among the main pressures on IT business areas are:

  • Greater service availability
  • Cost reduction
  • Add value to business

Based on these needs, Ícaro Technologies created a structure of best practices on IT Services Management, organized in packages that allow your organization to achieve progressive levels of maturity according to solid planning.

End-to-end services management

For effective services management, the following is necessary:

  • Optimize IT processes;
  • Provide team with appropriate tools;
  • Train team;
  • Manage performance of relationships with clients and suppliers.

Approach

Ícaro Technologies offers unique approach, based on expertise acquired in hundreds of successful projects, comprised of packages for quick implantation with the following content:

  • Processes workshops – best practices
  • Product installation, configuration and data loading
  • Training
  • Production start-up and assisted operation
  • Support and Maintenance

With quick implantation each package provides results to business areas and allows the IT organization to operate in a virtuous cycle of optimization and continuous improvement.

Results

Greater service availability

  • Quicker responses to incidents
  • Prevention of problems
  • Planning, approval and control of changes

Greater control

  • Assessment of service level and quality observed by the client
  • Management of suppliers and contracts
  • Support to corporate and IT governance

Better visibility

  • Centralized management of configuration and assets
  • Visibility of the impact of IT components on the business

Differential

History

  • 20+ successful projects (100% delivered)
  • 10+ clients in 5+ countries

Expertise

  • 30+ consultants ITIL (3 ITIL Managers) certified
  • Unique implantation process focused on solutions
  • Commitment to results and more adequate solutions

Partnerships

  • 20+ BMC & IBM certifications
  • Investment and technical support from large manufacturers

Products

Ícaro Technologies integrates IT Services Management solutions with the following products:

ÍCARO

  • Accelerated Service Management

IBM

  • IBM Tivoli Service Request Manager
  • IBM Tivoli Service Request Manager for Service Providers
  • IBM Tivoli Change and Configuration Management Database
  • IBM Tivoli Asset Management for IT

BMC

  • BMC Remedy Service Desk
  • BMC Change Management
  • BMC Asset Management
  • BMC Service Request Management
  • BMC Knowledge Management
  • BMC Atrium CMDB
  • BMC Atrium Dashboard & Analytics
  • BMC Atrium Service Level Management
  • BMC Atrium Orchestrator